These rules of purchase / sale of goods, LightSmile.shop, below are a complete set of conditions that apply to both you (the buyer) and LightSmile.shop (MB Online, hereinafter referred to as LightSmile.shop, the seller). 1. General provisions 1.1. These Rules of Purchase / Sale of Goods (hereinafter - the Rules) are a legal document binding on the Parties, which establishes the rights, obligations and responsibilities of the Buyer and the Seller when the Buyer acquires the goods by LightSmile.shop e-mail. in the store. 1.2. The Seller reserves the right to change, amend or supplement these rules at any time, taking into account the requirements established by law. The buyer is informed about any changes by LightSmile.shop e-mail. store website. When the buyer buys LightSmile.shop e-mail. the Store is subject to the Rules in force at the time of placing the order. 1.3. Buy email in the store has the right to: 1.3.1. Active natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order; 1.3.2. Minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they are able to dispose of their income independently; 1.3.3. Legal entities; 1.3.4. Authorized representatives of all the above persons. 1.4. When approving the rules, the seller also guarantees that in accordance with 1.3. point, the Buyer has the right to buy goods LightSmile.shop e. in the store. 1.5. The Agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer LightSmile.shop . After creating a shopping cart in the store, indicating the delivery address, choosing the payment method and getting acquainted with the Seller's rules, click the "Confirm order" button (see item 5 "Ordering goods, prices, payment procedure, terms"). 1.6. Each contract concluded between the Buyer and the Seller is stored in the LightSmile.shop database also, in paper format, in the company's e-commerce department. 2. Privacy Policy and Protection of Personal Data 2.1. Order goods LightSmile.shop e-mail in the store The buyer can: 2.1.1. When registering for LightSmile.shop e-mail in the store - by entering the data requested in the registration;
2.1.2. Without registering LightSmile.shop e-mail in the store. 2.2. Buyer when ordering goods 2.1. In the manner provided for in the Rules, the relevant information fields provided by the Seller must indicate the Buyer's personal data necessary for the proper execution of the order: name, surname, exact delivery address, telephone number and e-mail. email address. 2.3. By approving these rules, the Buyer agrees that 2.2. The Buyer's personal data provided in point 1 would be processed by LightSmile.shop e-mail of goods / services sales. in-store, for Seller Performance Analysis and Direct Marketing purposes. 2.4. By agreeing that the Buyer's personal data be processed in the Seller's e-mail for the sale of goods / services. for the purpose of the store, the Buyer also agrees that the e-mail specified by the Buyer information messages necessary for ordering the goods would be sent to the e-mail address and telephone number. 2.5. The buyer, by registering on LightSmile.shop e-mail in the store and when ordering goods, undertakes to store and not disclose login details to anyone. 2.6. The Buyer agrees that the personal data he voluntarily provides in the registration form will be processed in accordance with these rules. 2.7. The buyer has the right to access his personal data and the right to demand the correction of incorrect, incomplete, inaccurate personal data, block or delete by writing an e-mail. email info@LightSmile.shop or call +37067028784. In this case, the seller must immediately comply with the buyer's request no later than within 5 working days.
2.8. The buyer has the right to receive information on the sources and sources of his personal data, the purpose for which they are processed, the recipients to whom the data are provided and have been provided for at least the last year. 2.9. The buyer has the right to request the rectification, destruction of his personal data or to suspend, with the exception of storage, the processing of his personal data when the data is processed in violation of the provisions of the law. 2.10. The Data Controller recognizes and respects the right to privacy of every Buyer who performs Registration in the online store LightSmile.shop. The Data Controller collects and uses the Buyer's personal data (name or surname, address, telephone number, e-mail address and other information specified in the online store registration form) to process orders for goods or services or to fulfill other contractual obligations. By placing an order or registering, the customer agrees with the rules of purchase and sale of goods, which 2.3. stipulates that by approving these rules, the Buyer agrees that the personal data provided by the Buyer will be processed in the LightSmile.shop online store for the purposes of analysis of the Seller's activities and direct marketing. This also includes the sending of promotional and informational messages, the registering Buyer agrees to receive newsletters and similar material, which the Buyer has the full right to refuse.
2.11. The Data Controller undertakes not to disclose the Buyer's personal data to third parties, except for the Data Controller's partners providing delivery of goods or other services related to the proper execution of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
2.12. Personal data is processed using secure measures to protect the data from unlawful destruction, disclosure or other unlawful acts.
2.13. Personal data that has consented to their data being used for direct marketing purposes is stored in an active database and used for 2 years for direct marketing purposes. Buyer data is stored for 2 years from the last purchase. After this deadline, the customer data is (automatically) destroyed. The automatic destruction of personal data is supervised by the responsible person.
3. Buyer's rights and obligations 3.1. The buyer has the right to buy goods LightSmile.shop e. store these Rules and other e-mails. in the order specified in the information sections of the store. 3.2. The buyer has the right to withdraw from the purchase / sale agreement with LightSmile.shop e-mail. in the store, notifying the Seller in accordance with the instructions in accordance with paragraph 8 of these rules - return of goods and money, not later than within 14 (fourteen) working days from the date of delivery, except in cases when the contract can not be canceled Center ”on the website https://www.vārtojucentras.lt/istatymas.php?id=1038,“ Peculiarities of Return and Exchange of Non-Food Goods ”Item 18.). 3.3. Rules 3.2. The Buyer may exercise the right provided for in paragraph 1 only if the goods have not been damaged or their appearance has not substantially changed, nor has it been used. 3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them. 3.5. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
3.6. The buyer undertakes not to pass on his login details to third parties. If the Buyer loses the login data, he must immediately inform the Seller about it by the means of communication specified in the section "Contacts" (phone / e-mail). 3.7. Buyer using LightSmile.shop e-mail agrees with these Purchase and Sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania. 4. Seller's rights and obligations 4.1. The Seller undertakes to create all conditions for the Buyer to properly use LightSmile.shop e-mail. store services. 4.2. If the Buyer tries to damage the Seller's LightSmile.shop e-mail. the stability and security of the operation of the store or violates its obligations, the Seller has the right to immediately and without notice restrict or suspend the Buyer's access to e-mail. in the store or in exceptional cases to cancel the registration of the Buyer.
4.3. The Seller undertakes to respect the Buyer's right to privacy of the Buyer's personal information specified in the LightSmile.shop e-mail. store registration form. 4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer. 5. Ordering goods, prices, payment procedure and terms. 5.1. LightSmile.shop e-mail in the store Buyer can buy 24 hours a day, 7 days a week, unless this e-mail. the store is not available due to technical work. 5.2. The Agreement enters into force from the moment when the Buyer clicks the "Confirm order" button, and upon receipt of the order, the Seller confirms it - sends a confirmation letter to the e-mail specified by the Buyer. by mail. 5.3. Product prices LightSmile.shop e-mail in the store and in the completed order are indicated in euros, including VAT. 5.4. The buyer pays for the goods in one of the following ways: 5.4.1. Payment by pre-formed draft, bank transfer via a secure payment system paysera - by selecting one of the logos of the bank you use indicated in the payment window, you will pay without entering any additional data. By choosing such a link, the customer is directed to the banking system he uses, where it is enough to log in and confirm the payment, according to the final payment amount formed in the order, for the selected goods. The order form is filled in automatically, and in this case the Seller is informed about the successful payment immediately, regardless of the e-mail used. banking system and / or time of day. In this way, the speed of preparation, dispatch and receipt of goods is accelerated. When paying through the paysera payment system, lower transfer fees apply. All conditions, privileges and rules applied by the intermediary paysera apply to the client paying in this way. More - saugokimevaikus.lt payment collector rules
5.4.2. Payment by a simple bank transfer is an advance payment when the Buyer makes a local payment order directly to the bank account of LightSmile.shop MB Online swedbank. The details of the order are submitted before the order is confirmed, as well as on the advance and VAT invoices. A customer who does not use electronic banking can print out an invoice and make a transfer at their bank branch. The buyer must indicate the order number in the "Payment purpose" section of the payment form, which is provided in the order confirmation e-mail. in the letter. The fees charged by the bank for the transfer of money to the MB Online swedbank account are not included in the customer's account for the goods. The seller is not responsible for the application and / or amount of such fees. Before making a bank transfer, make sure that you have confirmed the order and received an e-mail confirming it, otherwise the order will not be registered in the system. Attention! Payments made in this way will only be credited according to the standard email address you use. the order of the banking provider (your bank), and the orders are credited only at certain intervals, on the respective days. When paying in this way, the customer must be acquainted with the duration and accuracy of the funds transfer in accordance with the provisions of the bank he uses, in this case the seller is not responsible for crediting funds and the order is executed only when the funds appear in MB Onlaians swedbank bank account.
5.4.3. Payment by cash to the courier, at the time of delivery - if the buyer chooses the service of delivery of goods via couriers during the order, payment can also be made by picking up the goods at the courier delivering them. Such a service costs an additional 1.5 euros and is included in the client's account.
5.5. The buyer, having chosen the services of payment by bank transfer, undertakes to pay for the goods immediately, because only after receiving the payment for the goods, the consignment of goods begins to be formed and the term for dispatch of the goods begins to run.
6. Delivery of goods
6.1. The buyer, whose payment for the products exceeds 80 euros, is entitled to free delivery of goods to the address indicated by him or free delivery of goods to one of the DPD pick-up points of the courier company DPD.
6.1.2. Standard delivery price 1.99 eur. Such delivery is one of the methods of taking back the goods offered to the buyer, when the amount of goods does not exceed 80 euros. Delivery is made to the address specified by the buyer throughout Lithuania.
6.1.3. Delivery to DPD pick up parcel points costs 2.29. Such delivery is one of the methods of taking back the goods offered to the buyer, when the amount of goods does not exceed 80 euros. Delivery takes place to the DPD pick up point selected by the buyer throughout Lithuania. When collecting the consignment, it is necessary to have an identity document with you, the consignment is delivered only to the person whose name and surname are indicated in the order. The goods delivered to the consignment point are notified by SMS. The consignment is stored at the DPD consignment point for 7 calendar days.
6.2. The buyer, having chosen the delivery service at the time of ordering, undertakes to indicate the exact place of delivery of the goods.
6.3. The buyer undertakes to accept the goods himself. In the event that the Buyer is unable to accept the goods himself and the goods are delivered to the specified address, the Buyer shall not have the right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.4. All goods are delivered by DPD service to the address specified in your order information.
6.5. Shipments to customers are delivered on weekdays at three intervals, for your convenience. Default delivery time is 08:00 to 19:00.
6.5.1. At the customer's request, in order to receive the goods urgently, the customer must contact the Seller and discuss additional delivery methods. For additional payment, the seller can deliver the goods himself (in Klaipeda), bus parcel services (in the whole territory of LT), etc. To receive the goods in other ways, please contact the customer service department: LightSmile.shop/contacts
6.7. The preliminary delivery time in days is indicated in the description of each item.
6.8. The Seller delivers the goods to the Buyer within 7 working days. These deadlines are preliminary and do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the terms of delivery.
6.8.1. The goods in the seller's warehouse to the buyer, after payment of the order, are delivered the next working day in the whole territory of Lithuania. This is valid if the order is formed before 15:00, when the goods are delivered from the warehouse to the courier service. Orders placed after this deadline will be treated for the next business day. Upon successful dispatch of the goods, the buyer is informed by an automatic message by e-mail. email and sms text messages. The goods are delivered on the next working day only under the following conditions:
6.8.1.1. The order is formed until 15:00 on working days and is immediately paid by bank transfer or direct bank transfer in the paysera system; 6.8.1.2. The order is formed by 15:00 on working days and the payment method by cash or card to the courier is selected; 6.8.1.3. The ordered goods are in the seller's warehouse, in any other case the usual delivery rules apply; 6.8.2. If the order is formed before 15:00 on working days, but the payment is made later with the help of a bank transfer or direct payment system paysera, the sending of the order is postponed to the next working day, the receipt deadline is postponed by two working days. 6.8.4. Any payment made for an order after 15:00, on business days, or at any time on non-business days, delays the deadline for sending the order to the next business day. 6.9. When goods are delivered from warehouses in foreign countries, delivery may take about 8-15 working days.
6.10. If the product is delivered according to an individual order, individually agreed delivery terms apply, but the maximum delivery time does not exceed 3-4 weeks. Delivery times for individual goods may vary. The preliminary deadline is indicated on the card of each item. 6.11. The ordered goods are always delivered in one shipment, and the Buyer is informed individually about the delivery times of different goods. The ordered several goods can be delivered in separate consignments at the customer's request for an additional standard delivery fee in accordance with paragraph 6 of these rules.
6.12. In all cases, "Sellers" are released from liability for the final delivery of the goods if the goods are delivered for the first time and because the fault of the buyers has been changed by independent circumstances.
6.13. Delivery of goods at a time when you must check the external condition of the shipment before it is already included in the courier. Once noticed intact, no longer needed.
6.14. Upon receipt of the consignment and the signed manifest, it should be noted that the consignment is considered to have been handed over in good quality, in which case claims for external damage to the goods will no longer be accepted. In any case, the commodity warranties remained in force.
6.15. If the Buyer is able to provide information about the Seller, if it is provided, if such goods are not provided, or if they are sold improperly.
6.16. If the Buyer submits any observed vulnerability to the packaging, the shipments delivered by the courier shall be delivered to the document with comments or individual actions related to these violations. This buyer can be included in the courier. Failure to do so relieves Sellers of liability to the buyer, as buyers of the goods are not vulnerable, and buyers may mark the courier's delivery documents.
6.17. For delivery of goods outside Lithuania, please contact the Safe Child, providing personal conditions.
6.18. The delivery price of standard goods is not valid for some goods weighing more than 2 kg. Removed such item will contact you personally.
6.19. Goods goods to the Curonian Spit, be exceptions valid extra, 1 eur to pay. After resigning to the Curonian Spit, we will contact you personally
7. Product quality and guarantees, warranty service 7.1. Each LightSmile.shop e-mail the details of the goods sold in the store are generally indicated in the description of the goods accompanying each goods. Electronic goods are subject to the European Union standard, 24 months. warranty. 7.2. The seller is not responsible for the fact that the e-mail. the goods in the store may not correspond in their color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer. 7.3. The seller provides a quality guarantee for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of such goods. 7.4. If the seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legislation is valid.
7.5. EU-wide Directive 1999/44 / EC provides for a minimum of 24 months. warranty period. In individual cases, the manufacturer may set a shorter or longer period. In this case, the manufacturer's warranty period applies. 7.6. When submitting the product for warranty repair, it is necessary to fill in the warranty service form. You can download it here: LightSmile.shop/forms (choose the desired format). 7.6.1. The warranty service form must be filled in and actually signed, the form must contain true and valid data. Failure to provide such information, completion or signing of the form will not be accepted. 7.6.2. The warranty service form must be sent to the customer service e-mail properly. email info@LightSmile.shop and wait for service professionals to contact you (up to 2 days). The subject of the e-mail must indicate "Warranty Service" and your four-digit order number, for example: Warranty Service 1234. The order number is provided in the invoice, as well as in the e-mails related to the order. in letters, short messages.
7.6.3. Delivery of goods for warranty service is carried out at the buyer's expense. The goods are delivered for warranty service by a courier ordered by DPD. After the warranty service, an invoice is issued for delivery and delivery, without which the repaired product will not be returned to the buyer. 7.6.3.1. After ordering warranty service, LightSmile.shop fills in all the necessary documents related to the transportation of the goods. The customer does not need to fill anything and additionally print, stick on the packages, follow. Due to additional reservations or problems, LightSmile.shop managers personally contact the client. 7.6.3.2. The courier is called the next working day, after receiving the form. The courier usually announces the arrival by phone, the customer must prepare and pack the goods before the courier arrives. 7.6.4. The buyer undertakes to pack the transported goods properly and safely. LightSmile.shop does not take responsibility for damage caused during transportation of improperly packaged goods returned for warranty service. 7.7. Warranty service is performed by an authorized LightSmile.shop service center, warranty inspection is performed within 14 working days after receipt of warranty goods for repair. 7.8. The warranty repair is carried out for up to two weeks (ten working days), but in case of unforeseen circumstances, the warranty repair may take longer when importing the necessary parts from the manufacturer, informing the customer.
7.8. The manufacturer's warranty does not apply to naturally worn parts.
7.9. If a defect corresponding to the non-warranty product is found to be caused by the user's fault and / or improper use for repairing the defect, the details are required to rectify the defect and the customer pays for additional work. The client is informed about the taxation and any work performed for money is performed only at the client's request and consent. An invoice is issued for such work, without which the repaired product is not returned to the customer.
7.9.1. If a defect is found in the product that does not correspond to the warranty, caused by the consumer's fault and / or improper, and the buyer refuses a taxable repair, the cost of returning the goods shall be borne by the buyer.
7.10. If the product is found to be seriously defective, damaged due to a manufacturer's error, manufacturer's defect or any other quality discrepancy requiring repair by the manufacturer, the product is immediately replaced by the customer, regardless of how long the product has been used if the warranty period is valid.
7.11. The customer always has the right to contact šypsenas.lt and we will try to provide prompt assistance if information about the repair of goods is required. The applicant asked for an order number, date of purchase, list of buyer, name or company name. 7.12. If the goods are of defective quality, the goods may be returned or replaced within 14 calendar days from the date of purchase (receipt of goods) in accordance with Chapter 8 of these Rules. 8. Return and exchange of goods and / or money If you want the order to be negative, or if certain goods are to be sold from unbelievable, but a pleasant order is required to be satisfied: LightSmile.shop/forms (highlight the desired format). Otherwise, if you follow the following rules:
8.1. Elimination of defects in sales goods, replacement of low-quality goods, return in accordance with the rules of retail trade, approvals Resolution No. of the Government of the Republic of Lithuania no. 697 (wording of Resolution No. 738 of the Government of the Republic of Lithuania of 22 July 2014, hereinafter - the Rules of Retail Trade) approved by the Rules of Return and Exchange of Items submitted in accordance with the Law of the Republic of Lithuania. The money for the return brought the goods to everyone’s bank account. 8.2. 8.1. Item (s) of return of the Rules, the Buyer may be manufactured within 14 (fourteen) calendar days from the date of delivery of the goods to the Buyer, by filling in and sending to the Seller by returning the goods. You can download this photo here: LightSmile.shop/forms (select the desired format). 8.2.1. Verification of return of goods and actual signing, if true and valid data is required. Failure to provide such information, completion or signing of the form will not be accepted. 8.2.2. The need for return of goods is met by customer service e-mail. email info@LightSmile.shop and wait for service professionals to contact you (up to 2 days). Return of goods and electronic authorization, which can be found under four numbers, for example: Return of goods 1234. The order number is provided in the invoice, as well as in case of orders by e-mail. letters, short messages. 8.2.3. The money will be returned to the account within 10 working days, this period is calculated from the return of new goods to the sand days.
8.2.4. Returns and / or exchanges of defective goods are free of charge. Return of quality goods is made at the expense of the buyer. Returned goods are picked up by a courier ordered by DPD. The condition of the returned goods is checked by the warranty service, if the returned goods are of good quality, the standard fee for the transportation of goods in Lithuania (3 eur) is deducted from the returned amount. 8.2.5. After ordering warranty service, LightSmile.shop fills in all the necessary documents related to the transportation of the goods. The customer does not need to fill anything and additionally print, stick on the packages, follow. Due to additional reservations or problems, miley.lt managers personally contact the client. 8.2.6. The courier is called the next working day, after receiving the form. The courier usually announces the arrival by phone, the customer must prepare and pack the goods before the courier arrives. 8.2.7. The buyer undertakes to pack the transported goods properly and safely. LightSmile.shop does not take responsibility for damage caused during transportation of improperly packaged returned goods. 8.3. When the buyer returns the goods, the following conditions must be met: 8.3.1. The returned product must be in the original neat packaging; 8.3.2. The Product must be undamaged by the Buyer; 8.3.3. The product must be unused without losing its commercial appearance (undamaged labels, peeled off protective film, etc.) (this item does not apply in case of return of defective product);
8.3.4. The returned product must be in the same configuration as the Buyer received it; 8.3.5. When returning the product, it is necessary to present the document of its purchase. 8.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.3. the return procedures set out in point. 8.5. Upon return of the wrong product and / or defective product, the Seller undertakes to take back such goods and replace them with similar suitable goods. 8.6. In case the Seller does not have goods suitable for replacement, the amount paid shall be refunded to the Buyer within 10 working days, or a similar product shall be offered. 8.7. LightSmile.shop unilaterally has the right to deduct the amount of the additional discount from the amount returned to the customer, if the customer took advantage of the additional offer discount and later canceled (returned) at least one quality product from the offer to which the discount was applied.
8.8. Please provide when the goods are returned due to incorrect quality, šypsenėlės.lt undertakes to replace the incorrect quality with its slowdown. Goods of defective quality are replaced or returned in accordance with the "Rules for Return and Exchange of Items", approved in 2001. June 29 By the order of the Minister of Economy No. 217.
8.9. If the warranty period is changed in a way that is not suitable for the customer, a new suitable quality guarantee will be replaced, i. the warranty period is not extended.
8.10. IMPORTANT! The return procedure does not apply to: Legal entities, products that are individual customer changes based on preferred, individual orders (e.g., Press), preferential priority for unwanted goods, individual ordered products sold to special customers, are required to be satisfied . "Consumed", "not used" if not used and not used if not used but not used but not used.
9. Buyer and seller liability
9.1. The buyer is fully responsible for the accuracy of the personal data provided by the buyer. If the Buyer does not provide accurate personal data registration data, the Sellers do not agree that it turns out that the buyers have suffered direct damages.
9.2. The buyer is responsible for the actions, the performer searches for LightSmile.shop email. in the store.
9.3. A registered buyer will respond to their login details about third parties. If LightSmile.shop emails. the services provided by the stores are used by a third party, connect to this e-mail. stores using the buyer login details, the Seller will treat this personally as the Buyer.
9.4. Sellers are free to waive any losses due to the fact that the Buyer will be inactive in the Seller's recommendations and the Buyer's obligations, will not be acquainted with these Rules, and if such an opportunity has been provided.
9.5. If the Seller's e-mail the store contains links to other emails from companies, institutions, organizations or individuals. website, Seller is not responsible for the provision or execution of ten types of information, and all web pages are not necessary and uncontrolled and do not apply to those companies.
9.6. In the event of damage, the guilty Party lags behind the other party in the expected loss.
10. Marketing and information
10.1. The seller may initiate the email at its discretion. store various promotions.
10.2. The seller has the right to unilaterally, without separate notice, change the terms of the shares, as well as cancel them. Any change or cancellation of the terms and conditions of the shares is only valid in advance, i.e. from the moment of their performance.
10.3. The Seller shall send all notices by the means of communication specified in the Buyer's registration form.
10.4. The Buyer sends all notifications and questions to the Seller's e-mail. by phone or e-mail specified in the "Contacts" section of the store. email addresses.
10.5. The Seller shall not be liable if the Buyer does not receive the sent information or confirmation messages due to internet connection, e-mail service provider network failures.
11. Final provisions
11.1. These Rules of Purchase / Sale of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.